The Apple Solutions Consultant will acts as an ambassador of the Apple brand and will oversee the merchandising and operations of an Apple shop within a retail partner’s store. They will be also responsible for delivering an outstanding customer experience through promotion and demonstration of Apple-based solutions.

Key Accountabilities:

• Is responsible for the animation, the overall merchandising and the maintenance of the Apple shop, ensuring it meets or exceeds Apple’s brand and channel marcom standards.
• Promote Apple based solutions to customers.
• Build strong, influential, collaborative business relationship with the reseller’s store management and sales teams.
• Manage and train a virtual team of the relevant reseller’s store team members on promoting Apple based solutions including hardware, software, and accessories.
• Deliver optimal customer service through professionalism and product knowledge.
• Remain well versed and educated on Apple-branded and 3rd party related solutions.
• Effectively direct customers to the appropriate support policies.
• Analyse and report business results and trends on a weekly or daily basis (as required).
• When required, deliver excellence in product merchandising and product support across the Apple Music range in the store.
• Report back to the ASC Manager of details relating to in store competition and ranging to ensure that store and competitor information is kept up to date.

Key Criteria for Selecting Candidates:

The ideal candidate will be able to demonstrate the following:

Critical attributes:

• Ability to translate “techno-speak” into layman’s terms.
• Engaging and confident presentation style.
• Ambition and career drive.
• Adaptive and solutions based approach to selling.
• Ability to network and influence with the reseller’s store team.
• Experience of working in retail.
• Ability to work autonomously.
• High level of ethics, values, integrity and trust.
• Flexible and adaptable approach to work.
• Extraordinary customer service commitment.

Desirable attributes:

• University educated.
• Consumer electronics background.
• Working knowledge of Mac and PC products.

Key Relationships:

• ASC Manager.
• Retailer staff and its store management team.
• Customers.
• Apple Retail Management, local and peers.

Key Performance Indicators:

• Sales numbers (CPU’s and Beyond the Box purchases e.g. keyboards, mice, Apple TV’s, software etc) of designated retail store and other store where Apple Professionals are managed.
• Solutions selling vs. products.
• Integration and relationship with Apple Professionals and Store teams.
• Accuracy and relevance of analysis of weekly reporting.

Salary and Benefits:

In addition to a very competitive salary, an attractive bonus scheme and excellent career development you will receive a generous benefits package including:

• Pension.
• Life insurance.
• Healthcare.
• Share purchase programme.
• Employee purchase programme.
• Employee assistance programme.