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Reception and booking agent in international hotel chain, Fuerteventura - RECH634

at IES Consulting


Entry Option
Application Period
2017-07-04 00:00:00 to 2017-07-04
internship, paid, spain, hotel, tourism


Fuerteventura is a paradise for lovers of maritime tourism, nature, water sports and relaxation. This hotel is located in the north of the island, and it is a magnificent structure of high quality apartments in a little coast town near two natural reserves. Their guests can take advantage of the many services provided by the hotel staff to spend a relaxed vacation and expore a dreamlike territory. This apartotel is part of a large international group. They look for committed students who want to learn the skills necessary for the tourism and hospitality professions. Do you want to assure yourself a professional future as a receptionist, booking assistant or waiter? This experience will help you build your future career in the hospitality industry. The hotel offers a monthly financial aid, apart from a bed in a shared room and 3 meals during each day of your stay. They will also give you free access to a washing machine. The shifts are rotating, as in every hotel in the world, but you will work a maximum of 8 hours a day for 5 days a week, with 2 consecutive days off. What are you waiting for? Send your CV and go to the Canary Islands! FRONT OFFICE: - complete the news register and the book of complaints and suggestions - know the day´s events, schedules, service orders etc. to inform the clients about them - check-in, check.out and all other front office tasks - manage the lost & found items - attend complaints and suggestions and infom the supervisor about them - keep the reception area in a perfect state - restock materials and amenities at the reception - help all other hotel´s departments BOOKING: - optimise sales by following the established sales budgets - ensure the best rates in all sales channels - apply toe hotel chain´s sales policy to the characteristics of the hotel - help with preparing budgets: your input about the average prices and sales volumes per channel per month - ensure the coherence of rates between various channels - elaborate the pick-ups and previsions per channel according to the needs - verify that all rates in different channels are updated and that they follow the chain´s distribution policies and signed contracts - study and analyse the competition´s sales in order to make decisions REPORTS AND PROCEDURES: - introduce the expenses authorised by the management in the system - billing (cash, credit etc.) of the day - act according to new procedures and corporate projects introduced at the reception TILL: - currency exchange - cash control in order to have the necessary change every day QUALITY: - participate in the reception department meetings - comply with quality standards of the company during each process (check-in, check-out. booking management, phone customer service etc.) Requirements: - Interest in customer service, passion for tourism and foreign languages - English and Spanish B2 The internship starts between December and January for 3-6 months and will be remunerated with 200€/month + accommodation and meals.

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