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Customer Technical Support Representative

at Cross Border Talents


Entry Option
Graduate Program
Application Period
May 5th, 2018 to May 5th, 2018


Are you ready for your next challenge we are looking for native or near-native Italians, Greek or French speakers Join our client’s team and we will offer you: Professional development through training programs modern technologies and customer management; Get exposure to a multicultural and multilingual environment coaching opportunities real possibilities of career development; Teak the advantage of attractive salary package and medical benefits; Join modern, dynamic and friendly working environment. Typical working day will includes some of activities and responsibilities: To respond effectively to all customers’ enquiries within given timescales; To develop and maintain a full technical knowledge of client products and services; To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff ; To deal with all correspondence as requested/required; To accurately log all calls and in line with procedures; To responsibly maintain and update all job-related administrative forms; To consult product manuals, to be able to advise customer of appropriate options/solutions. Check out our Our client employee profile: Native or near-native in Greek or Italian, or French speakers level ; Previous experience of/ or aptitude for Customer Service is a plus; Good organizational skills; A working knowledge of MS Word/Excel; Excellent communication skills and the ability to remain calm in all situations; Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s; Ability to adapt to a continuously changing environment and procedures

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