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Advisors with German - start of a new exciting project!

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Details

Country
Czech Republic
Language
Specialization
Entry Option
Job
Application Period
Tags

Description

Responsibilities: • Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. • Communicate positively with team members, customers, and other partners. We offer: - Attractive compensation package relevant to experience - Development possibilities in the international environment - Excellent training and development opportunities within Infosys - Language Courses offered year round at company site Notes: If you are interested in this exciting opportunity to join a new team, please forward your updated CV in English to bporesume@infosys.com

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