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BT Graduate Programme Professional Services and Customer Experience |
| Industry: |
Communication & IT |
| Region: |
Europe |
| Open to: |
Graduates, 2:1 degree |
| Salary: |
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| Duration: |
2-3 years |
| Starting date: |
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| Trainee profile: |
Entry criteria
You’ll need to have:
* Graduated, or be on course to graduate, with at least a 2:1 degree*
* 280 UCAS points**
* A grade B in GCSE Maths if you are applying for our Finance programme
* Fluency in the spoken business language for the country you are applying for
* International applications are accepted for entry to the UK programme, for all other countries applicants need to have the permanent right to work in that country.
We accept equivalent qualifications (including international ones) for all minimum entry requirements.
* A 2.2 degree minumum will be accepted if applicants also have a postgraduate degree.
** Discretion will be applied on an individual basis for applications from disabled applicants.
Personal qualities
Qualifications aren't everything, either. We’re looking for people with the following attributes:
* Integrity – customers are at the very heart of everything we do. They rely on us, so it’s essential we keep our promises to them, as well as to each other. To do that, you’ll need the highest standards of personal integrity.
* Leadership – true leaders inspire, support and make important, well-reasoned decisions. To do this, you’ll need inner strength, confidence, and the ability to judge situations well and to act accordingly.
* Teamworking – teamwork is a vital part of everyday life at BT, so you’ll need to be able to interact and work really well with others as a unit – whatever your role.
* Communication – you could be dealing with customers, partners, suppliers or colleagues. To do this well, you’ll need to be great at communicating, and able to get complex and technical information across to people in a way they can understand.
* Co-ordination – the projects you’ll be working on will be pretty complicated, and good co-ordination is key to their success. You’ll need to be able to learn on the job, and multi-task to make sure everything stays on track.
* Creativity – we'll be looking to you to provide some of the inspiration and ideas to help us satisfy the current and future needs of our customers.
* Enthusiasm – we're looking for people who relish a challenge, and who are keen to get stuck in and make a difference.
Think you’ve got what it takes? Then we'd really like to hear from you. |
| Description: |
Are you highly driven with plenty of business sense, and a strategic thinker? Or are you a great motivator, who enjoys leading teams and likes to have a direct impact on people? Either way, you could be helping us shape the future of the company in BT’s Professional Services & Customer Experience stream. You’ll either be in a rotational role, gaining experience in a number of different areas, or in a fixed role working on different projects within BT, or even off-site with a client. Whatever role you go into, you’ll be making a significant impact on our customers and on the wider world we live in. During your programme, you’ll attend a variety of residential courses to develop your communication and influencing skills, as well as your ability to motivate and lead teams.
ROLES YOU COULD EXPERIENCE INCLUDE:
Project management – working alongside other project managers, your role could involve developing contracts for our major corporate suppliers, or bringing new products and services to market. You’ll develop your leadership skills and the ability to balance the competing demands of time, cost, quality, and customer satisfaction.
Business improvement – in this role, you’ll be helping to implement change across our business. You’ll need to understand the impact that technology can have on a business, develop a broad, yet in-depth knowledge of BT, have a strong problem-solving ability, and an eye for detail to help us improve the way we work.
Business consultancy – you’ll be helping our corporate customers manage strategic business change. This can involve the redesign of their business processes and solving any technical issues that may be hindering growth, or finding ways to change and improve the way they work. You’ll need to be confident, adaptable, and have excellent communication and influencing skills.
Customer Management – as a team leader you’ll be making a direct impact on the satisfaction of our customers. For instance, you could be managing a team of engineers in the field, and to succeed, you’ll need to be resilient, cool under pressure, quick-thinking and focused.
Business / Corporate Sales – your training will see you join a world-class sales team that ensures our corporate customers have precisely the right technology to meet their needs. You’ll be working closely with senior management, fostering relationships across all parts of BT and your customers’ businesses. You’ll need a strong personality, good judgement and a passion for finding the best possible solutions.
Training and development
You’ll be in a real role from day one. You’ll get genuine responsibility. You’ll quickly be able to make your mark. And you’ll have the opportunity to create a real impact at BT. Sound good?
During the two-year graduate programme (or three years if you join our finance or law streams), you’ll also be given the structured development to help you become a future leader. It’s a steep learning curve, but you’ll have all the personal support you need to succeed. Our core and streamed training will form the backbone of the scheme, but you’ll get the chance to lead your development, and shape your own programme as it goes along. |
| More information: |
Application advice
Applying for a graduate development programme can be daunting, especially if this is your first time. Here are some hints and tips to give you a flying start:
Before you apply
First, consider these questions:
* Why should BT employ me?
This will help you focus on your strengths
* Which area of BT am I most interested in?
This will help you decide where and how you would best fit in
* Would I be happy to relocate if I need to?
Remember, some of our roles are rotational. You’ll get the opportunity to develop your knowledge and skills in different locations, but you’ll need to be prepared to travel.
Completing your online application
* Print and read the guidance notes before completing the form
* Gather all the information you need before you start, including academic qualifications, work experience, full postal addresses of previous employers, and the awarding body for your A-Levels and GCSEs etc
* Make sure you have enough time to fill it in before the deadline
* Write your answers in a Word document first so you can check spelling and grammar before cutting and pasting into the application form
* Check, check and check again. Good presentation, spelling and grammar are essential in making that all-important first impression
* Before you submit your form, review your application to see if you could add anything to support it.
* Print out your completed application for future reference. It may come in useful if you're successful in reaching the later stages of the application process
* Ask a friend or colleague you trust to review your application before hitting the 'submit' button
Capability questions
These questions provide you with the opportunity to demonstrate that you have the skills and attributes we're looking for, so:
* The responses to these questions are the key information we use to assess your application and we strongly recommend that you set aside time to think carefully about your responses and use the full word allocation – remember we cannot assess information that is not there
* Take time to think about your answers and don't underestimate the value of your university experiences
* Before you start, list all the challenging situations and projects you've been involved in, including those where you've helped someone else (remember BT's customer focus)
* Be as explicit as possible and don't exaggerate, as we will assess your answers on the basis of the evidence you give us
* Don't cut and paste the same answers into different application forms. Carefully construct the answer to the question asked
Online psychometric tests
* Treat this like an exam
* Make sure you've got everything you'll need, and that you're somewhere you won't be disturbed
* Practice tests are available online – use these to help you get a good understanding of what you’re being asked to do
* These tests will be repeated at the assessment centre to compare with your online results, so we'll be looking for a high degree of consistency in your answers
Telephone interview
* Research BT before the interview to demonstrate that you have a genuine interest in the organisation and our business
* Re-familiarise yourself with your application form and identify which situations you'd like to focus on
* Make a few notes beforehand to refer to during the interview.
* Treat this like a face-to-face interview
* Be in a quiet, private location where you won't be disturbed
* Make sure you're comfortable and have what you need, like a glass of water, pen and paper
Assessment
We’ll be looking for evidence to support your experiences and to prove that you have the required skills to work for us, so:
* Be yourself, as the assessors are looking for consistency throughout the day
* Know the organisation to show us you're serious about working for BT
* Prepare and be clear about your own strengths and weaknesses and what you can bring to BT
* Take an active role in the group exercise and role play – your behaviour and interaction with others will be recorded and evaluated |
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